CHALLENGES AND TRENDS

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Knowledge gap between experienced and inexperienced workers

As their extensive knowledge is leaving with them, creating challenging work conditions for those that remain. A lack of new recruits coming into the industry is compounding the problem. Those that do are inexperienced and need close guidance.

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Growing Demands on Field Devices

As the demands on the mobile workforce grows, so too does the need for powerful devices. Demanding tasks such as accessing large mapping files and pipeline schematics from remote locations, and managing workforces in the field, are now commonplace.

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The Rise of Augmented Reality

Utility providers are increasingly using augmented reality (AR) to better visualise underground assets, improve worker safety and cut downtime. Remote experts can connect to the field worker and utilise technology for real time support and guidance.

WE UNDERSTAND WHY DIGITAL TRANSFORMATION IS CRITICAL

Organisations that provide their mobile workers with secure, powerful and intuitive tools will be better positioned to deliver excellent service, manage costs and thrive in a challenging marketplace.

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Increase Asset Reliability

Utility providers must manage multiple assets simultaneously, from vehicle locations to equipment requirements. Effective asset management reduces costs, increases productivity and ensures accountability.

  • First time resolutions: Fast delivery of asset information and electronic documentation improves on-site execution.

  • Faster response to outages: Quickly assign crews based on real-time status and push relevant information to their mobile devices.

  • Proactive asset maintenance: Accurately monitor asset usage and plan long-term maintenance based on operational workload.

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Reduce Operational Costs

The ability to quickly access customer and equipment history on-site cuts time spent on simple maintenance tasks. Automated operational workflows ensure customers are quickly back up and running.

  • Optimize work schedules: Real-time status updates allows dispatchers to assign the right crews to the right activities.

  • Higher workflow automation: Create work orders and update activity statuses on-site. Track traffic conditions to avoid congestion.

  • Easy contractor integration: Easily incorporate external contractors into scheduling plans to improve workforce efficiency.

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Improve Worker Safety

Our rugged technology expertise boosts operational efficiency through improved worker safety and compliance, allowing for faster response to business process changes

  • Real-time field information and notifications quickly alert crews to potential hazards.

  • Tools adapted to the environment: Rugged mobile devices take care of themselves, letting crews focus on the task at hand.

KEY UTILITIES APPLICATIONS

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Workforce Management

Effective workforce management lies at the heart of efficient business operations. Getac computers enable scheduling and reporting, allowing dispatchers to quickly assign work orders and optimise assignments as conditions change in the field.

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On-site Safety

Worker safety in the field remains paramount at all times. Access standard operating procedures, safety checklists and maintenance programs direct from device whilst at the job site, ensuring unknown variables are minimised.

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Fleet Management

Eliminate downtime between jobs with a host of in-vehicle tools ranging from satellite navigation and real-time traffic reporting to text messaging and timesheets. Locate and contact individual technicians via vehicle track and trace, so the right people get to the right job site as fast as possible.

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Mobile GIS, Surveying and Mapping

The ability to accurately locate subterraneous pipelines and electric wires is key to effective field work. Getac computers feature powerful mobile geographic information systems (GIS), enabling the display of surveying and mapping schematics directly on-device, making intricate planning activities fast and efficient.

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Asset Management

Plan and manage pipelines and electrical grids from a single location, giving a comprehensive overview of field service operations and asset lifecycles. Monitor usage levels and order new parts and tools before existing ones fail, minimising time lost through unexpected maintenance.

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Smart Meter Readings and Installation

Using Getac computers, field service agents can ensure newly installed smart meters are fully operational and communicating correctly with headquarters before leaving the customer premises. Manual meter readings can also be recorded and sent directly on-device, quickly and efficiently.

WHY CHOOSE GETAC?

We provide rugged mobile computing that delivers precision, accuracy, and reliability.

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EXCELLENT LOW TCO

Getac computers deliver excellent total cost of ownership (TCO). Our rugged and durable products work as hard as you do, with extensive product lifecycles that increase productivity across the workforce and ensure minimal disruption through unforeseen IT failure.

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COMPREHENSIVE CUSTOMER SUPPORT

Getac customers benefit from comprehensive engineering services and customer support. Our services range from joint development of docking solutions, kitting to save customers time, imaging of individual customers’ software and after-sales support.

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FULLY INTEGRATED ECO-SOLUTION

We work closely with our partners to deliver a fully integrated eco-solution that minimises installation times. This includes excellent hardware, mounting kits, mobile power supplies, security and connectivity software, for complete peace of mind.

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INDUSTRY LEADING WARRANTY

Customers choose Getac because of our unrivalled commitment to customer satisfaction. We are so confident in our rugged computing technology that we offer an industry leading three-year return to base warranty, including bumper-to-bumper accidental damage cover as standard.

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PRODUCT LONGEVITY

We practice strict product lifecycle management to fulfil product verifications, minimizing the number of system platform changes and control migration to new generations. The emphasis is on establishing a clear, long-term roadmap and gradually integrating, and migrating to, new technologies avoiding unnecessary technical redundancies.

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YEARS OF RUGGED INNOVATION

Getac has over 28 years of rugged innovation, with USD 729M sales revenue last year. A key subsidiary of MiTac-Synnex group, Getac provides a full range of cost-effective commercial off-the-shelf (COTS) solutions for utility companies.

Success Stories

"We are happy to have Getac with us. It has provided us a sense of reliability for our daily routine job."

Zoltán SIMON, IT manager, EDF

EDF

Secure, reliable connectivity in all weather conditions

EDF Hungary maintenance teams use the Getac V110 to carry out field tasks in all types of extreme weather and rough handling conditions.

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EXTERRAN

Exterran needed a device to equip their field service personnel working in extreme conditions to do installations, inspections and repairs to ensure pipelines and production facilities remain operational.

Previously, the technicians would do an inspection and record the data on paper then input the data later when they returned to their office or remote hotel.

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NBB NETZGESELLSCHAFT BERLIN BRANDENBURG

The Getac T800 fully rugged tablet secures smooth operation for this Berlin gas supplier.

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THAMES WATER

Keeping field work flowing with the Getac V110

Thames Water’s field service engineers use the Getac V110 due to its ease of use, durability and seamless performance, helping them keep the taps running for 30% of the UK’s population.

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THE BERLINER

Berlin Waterworks: High quality fieldwork in the toughest environments

Berlin Waterworks’ engineers use the Getac V200 to gather field data and communicate with the head office, even whilst underground in over 9,500km of sewers.

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ALABAMA GAS CORPORATION

Slower response time in the field for work orders.

Need to integrate with new workforce management system.

More
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EDF

EDF Hungary maintenance teams use the Getac V110 to carry out field tasks in all types of extreme weather and rough handling conditions.

The rugged construction, backlighting keyboard, thin weight and SIM/GSM slot enable tasks to be performed efficiently and precisely whilst on-the-go. Using the V110, workers are able to check on data, complete daily tasks, communicate with head office and upload reports for real-time tracking, enhancing work capacity and competitive performance across the field team.

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EXTERRAN

Exterran ordered the V200’s with ANSI certified configuration making it usable in explosive environments.

Exterran order the V200s with ANSI certified configuration making it usable in explosive environments. Benefit: With the V200 the technicians automated the process for recording an inspection, allowing the technicians to stay in the field longer. This greatly increased the billable hours of the technicians and increased the company's operation efficiencies.

NBB NETZGESELLSCHAFT BERLIN BRANDENBURG

The Getac T800 fully rugged tablet secures smooth operation for this Berlin gas supplier.

The Getac T800 fully rugged tablet secures smooth operation for this Berlin gas supplier.

THAMES WATER

Thames Water’s field service engineers uses the Getac V110 due to its ease of use, durability and seamless performance, helping them keep the taps running for 30% of the UK’s population.

Engineers have praised the V110’s rugged yet lightweight construction and how sensitive the touchscreen is, even in the rain. Its superior processing power makes loading highly detailed maps/GIS software fast and efficient, which is critical to productivity in the field. Getac’s value added services and after sales support have also helped the project management team ensure a smooth deployment across the fleet.

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THE BERLINER

Berlin Waterworks’ engineers use the Getac V200 to gather field data and communicate with the head office, even whilst underground in over 9,500km of sewers.

Getac’s fully rugged, convertible notebooks perform faultlessly in the most adverse working conditions, allowing field teams to focus on their job, rather than keeping their devices connected. With the V200, engineers can reliably access data and use applications such as GIS and mapping whilst underground, helping to considerably improve the efficiency of field operations.

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ALABAMA GAS CORPORATION

Slower response time in the field for work orders. Need to integrate with new workforce management system.

S400 semi-rugged notebook computers equipped with Gobi (3G) and GPS. In the service vehicles, Alagasco pairs the S400 with a wireless mouse, external antennas, Itron handhelds, and Gamber-Johnson docking stations. They also load the notebooks with PragmaCAD, Outlook, and ESRI software to help field technicians complete their work orders. Alabama Gas now have faster response time in the field and are fully integrated with workforce management software for higher operation efficiency.

OPTIMISE PRODUCTIVITY IN THE FIELD

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IN-VEHICLE DOCKING

Getac’s devices have a range of hands-free mounting and carrying options. From standard mounts to specialised in-vehicle docking systems, all are designed to integrate seamlessly and enhance overall worker mobility

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FULLY CUSTOMISABLE HOT KEYS

All our rugged devices feature a range of fully customisable hot keys for easy access to important applications. Combined with an intuitive user interface, it means all workers can immediately start to get the most from their device.

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LEGACY I/O SUPPORT

Multiple I/O interface options provide unmatched flexibility in any field situation, allowing interoperability with a wide variety of legacy systems and preventing work schedules falling behind due to simple connectivity issues.

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BETTER, BRIGHTER, STRONGER

Our revolutionary LumiBond®2.0 technology enhances touch functionality (rain & glove) and provides a display that is more readable, both indoors and out, offering better contrast and crisper colours.

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MULTI-FUNCTIONAL TOOLS

The integrated 1D/2D barcode reader, RFID reader and dual cameras on all Getac’s computers enable field workers to efficiently maintain assets and manage parts without the need for multiple accessories or components.

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FAST CONNECTIVITY AND GPS

Innovative wireless technology supports exceptional coverage and faster download speeds, whether on a city street or beside a reservoir. Integrated GPS provides class-leading acquisition and location accuracy.

GETAC’S POWERFUL DIGITAL TOOLBOX

Product V110

V110

  • Asset Management and Maintenance
  • Workforce management
  • Fleet management
  • Mobile GIS/Surveying/Mapping Schematics
  • On-site Safety
  • Billing and Customer service
Find out more
Product V110

F110

  • Asset Management and Maintenance
  • Workforce management
  • Fleet management
  • Mobile GIS/Surveying/Mapping Schematics
  • On-site Safety
  • Billing and Customer Service
Find out more
Product V110

S410

  • Asset Management and Maintenance
  • Workforce management
  • Fleet management
  • Mobile GIS/Surveying/Mapping Schematics
  • On-site Safety
  • Billing and Customer service
Find out more
Product V110

T800

  • Smart Meter Installations, Meter reading
  • Asset Management and Maintenance
  • Workforce management
  • Fleet management
  • Mobile GIS/Surveying/Mapping Schematics
  • Billing and Customer service
  • On-site Safety
Find out more
Product V110

RX10

  • Asset Management and Maintenance
  • Workforce management
  • Fleet management
  • Mobile GIS/Surveying/Mapping Schematics
  • On-site Safety
Find out more

10 digital to-do’s for today

The latest Gartner thinking - complimentary of Getac

By 2022 50% of all water companies will have organisation-wide digital initiatives underway.

In a new report, we believe that Gartner has identified a 10 point action plan to help create a five-year digital roadmap, identifying the foundational capabilities and technologies needed to progress and scale transformation, and suggesting how a center of excellence to plan, measure, manage and support digital innovation can be developed.

To help you benchmark the progress of your own digital transformation, Getac are delighted to invite you to download this new Gartner report, with our compliments.

Stay informed on how digital transformation will impact your industry. Simply share your details so we can send your report today, then keep you up to date with insights and information on the latest thinking.

Not in the water sector? Find out how we can help.

Consent to Marketing Communication

From time to time, Getac may wish to contact you by email to provide you with information about products and services that may be of interest to you. If you are happy to be contacted by Getac for these purposes, please click the check box above. Further information can be found in Getac's Privacy Policy.

By clicking the checkbox, you consent to Getac contacting you in accordance with the provisions of this notice. You can revoke your consent at any time, free of charge, by sending an email to globalmarketing@getac.com.

Privacy Notice

A. This Privacy Notice Getac Technology Corporation and its subsidiaries (Getac) is committed to safeguarding the privacy of personal and sensitive personal data and is bound to comply with the UK Data Protection Act 2018 and EU General Data Protection Regulation (GDPR), along with similar and applicable laws in other countries around the world. This Privacy Notice forms part of Getac’s obligation to be open and fair with all individuals whose personal and sensitive personal data Getac processes and to provide details around how it processes such personal data and what it does with it. Getac processes the personal data of its customers and partners such as names, contact details and email addresses, amongst other things. Processing of this data implies collecting, storing, using, disclosing or disposing of individuals’ personal data. Individuals’ of existing or prospective customers and partners who leverage Getac’s solutions and services, or use the Getac website, may be provided with further privacy notices which may be contained in a separate supplemental notice. These additional privacy notices shall supplement this Privacy Notice. This Privacy Notice relates to the processing of personal data by Getac. Unless otherwise stated, all references to “we” or “our” shall imply all Getac lines of business that process personal or sensitive personal data. This Privacy Notice is addressed to individuals outside our organisation with whom we interact, including consumers and visitors to our websites (together, “you”). Defined terms used in this Privacy Notice are explained in Section (Q) below. For the purposes of this Privacy Notice, Getac is the Data Controller. Contact details are provided in Section (N) below. This Privacy Notice may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of Personal Data, or changes in applicable law. We encourage you to read this Privacy Notice carefully, and to regularly check this page to review any changes we might make in accordance with the terms of this Privacy Notice. None of the lists, or examples provided in this Privacy Notice, are intended to be exhaustive or fully representative of every individual. Scope The scope of this Privacy Notice covers customers (existing and prospective) and partners (existing and prospective) personal data in respect of the following: Collecting Personal Data Processing Personal Data Using Personal Data Disclosing Personal Data International Data Transfers Data Accuracy Data Minimisation Retaining Personal Data Securing Personal Data Data Subject Rights Cookies Contact Details Complaints B. Collecting your Personal Data We may collect Personal Data about you, such as your name, address and contact details. Examples of sources from which we may collect Personal Data include the following: Personal Data you provide to us (e.g. where you contact us via email or telephone, or by any other means). Personal Data you provide to us in the ordinary course of our relationship with you (e.g., if you purchase a product or service from us). Personal Data that you manifestly choose to make public, including via social media where you choose to make your profile publicly visible. Personal Data that we receive from third parties (e.g., partners, credit reference agencies; law enforcement authorities; etc.). Personal Data that we obtain from you when you visit any Getac website (a “Site”) or use any features or resources available on or through a Site. When you visit a Site, your device and browser will automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to a Site and other technical communications information). We may also create Personal Data about you, such as records of your interactions with us, and details of your purchase history to cover: Personal details: given name(s); preferred name; gender; date of birth / age; nationality; and photograph. Contact details: shipping address; telephone number; email address; and social media profile details. Payment details: billing address; bank account number or credit card number; cardholder or accountholder name; card or account security details; card ‘valid from’ date; card expiry date. Views and opinions: any views and opinions that you choose to send to us, or publicly post about us on social media platforms. Processing your Personal Data C. Processing your Personal Data We may use the following as the Lawful basis for Processing your Personal Data: you have given us your prior express consent to the Processing which is only used in relation to Processing that is entirely voluntary; the Processing is necessary in connection with any contract that you may enter into with us; • the Processing is required by applicable law; or we have a legitimate interest in carrying out the Processing for the purpose of managing, operating or promoting our business, and if that legitimate interest is not overridden by your interests, fundamental rights, or freedoms. D. Using your Personal Data We may use your Personal Data for: Operating and managing our Sites: providing content to you; displaying advertising and other information to you; and communicating and interacting with you via our Sites. Provision of products and services to you: providing our Sites and other services to you; providing you with products that you have purchased; providing you with promotional items at your request; and communicating with you in relation to those products and services. Marketing communications: communicating with you via any means (including via email, telephone, text message, social media, post or in person) news items and other information in which you may be interested, subject to ensuring that such communications are provided to you in compliance with applicable law. Communications and IT operations: management of our communications systems; operation of IT security; and IT security audits. Health and safety: health and safety assessments and record keeping; and compliance with related legal obligations. Financial management: sales; finance; corporate audit; and vendor management. Surveys: engaging with you for the purposes of obtaining your views on our products and services. Improving our products and services: identifying issues with existing products and services; planning improvements to existing products and services; creating new products and services. E. Disclosing Personal Data We may disclose your Personal Data to other entities within the Getac group (including providing services to you and operating our Sites). In addition, we may disclose your Personal Data to: legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation; accountants, auditors, lawyers and other outside professional advisors to Getac, subject to binding contractual obligations of confidentiality; any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defence of legal rights; third party Processors (such as payment services providers; shipping companies; etc.), located anywhere in the world, subject to the requirements noted below in this Section (E); any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security;o binding contractual obligations of confidentiality; any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); and Third party provider of social media platforms that are available on our Sites using third party plugins or content (e.g., LinkedIn, YouTube and Facebook). Where we engage a third-party Processor to Process your Personal Data, the Processor will be subject to binding contractual obligations to: only Process the Personal Data in accordance with our prior written instructions; and use measures to protect the confidentiality and security of the Personal Data; together with any additional requirements under applicable law. F. International transfer of Personal Data Because of the international nature of our business, we may need to transfer your Personal Data within the Getac group, and to third parties as noted in Section (D) above, in connection with the purposes set out in this Privacy Notice. For this reason, we may transfer your Personal Data to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located. This includes transferring, processing and storing Personal Data outside of the European Economic Area (EEA). Where we transfer your Personal Data to other countries, we do so on the basis of Standard Contractual Clauses. You may request a copy of our Standard Contractual Clauses using the contact details provided in Section (N) below. As part of providing our services to You, we use third party data processors outside of the EEA as outlined below: Salesforce.com for customer, partner and contact management which is based in the USA. FedEx Corporation for equipment delivery and service support which is based in the USA. The Rocket Science Group (trading as Mailchimp) for marketing campaigns which is based in the USA. PayPal Inc. for payment of services which is based in the USA. Zift Solutions (formerly Relayware) for partner portal which is based in the USA. Amazon Web Services, Inc. for cloud service which is based in the USA. Microsoft Corporation (Microsoft Azure) for cloud service which is based in the USA. For further information on the third party data processors outside of the EEA and to obtain copies of our data protection agreement with them, please contact us by using the contact details provided in Section (N), below. G. Data Accuracy We take every reasonable step to ensure that: your Personal Data are accurate and kept up to date with changes that you notify us with; and we erase or rectify any Personal Data that you notify us is inaccurate. From time to time we may ask you to confirm the accuracy of your Personal Data. H. Data Minimisation We take every reasonable step to ensure that your Personal Data that we Process are limited to the Personal Data reasonably required in connection with the purposes set out in this Privacy Notice. I. Data Retention The criteria for determining the duration for which we will keep your Personal data are as follows: >. we will retain copies of your Personal Data in a form that permits identification only for as long as is necessary in connection with the purposes for which we use it; applicable law requires a longer retention period. In particular, we may retain your Personal Data for the duration of any period necessary to establish, exercise or defend any legal rights. J. Securing Personal Data Where Getac acts as the controller of Personal Data, it will ensure that necessary and adequate safeguards are in place to prevent unauthorised access, loss, misuse or alteration of your Personal Data. We store all personal information on secure servers with relevant access and firewall controls. Any Personal Data sent to us, either in writing or email, may be insecure in transit and we cannot guarantee its delivery. Passwords must be kept confidential and not disclosed to a third party. Getac does not ask you for your password. K. Data Subject Rights Subject to applicable law based upon your nationality (e.g. EU Citizen) and domicile, you may have a number of rights regarding the Processing of your Personal Data, including: the right to request access to, or copies of, your Personal Data that we Process or control; the right to request rectification of any inaccuracies in your Personal Data that we Process or control; erasure of your Personal Data that we Process or control; or restriction of Processing of your Personal Data that we Process or control; the right to object, on legitimate grounds, to the Processing of your Personal Data by us or on our behalf; the right to have your Personal Data that we Process or control transferred to another Controller, to the extent applicable; where we Process your Personal Data on the basis of your consent, the right to withdraw that consent; and the right to lodge complaints with a Data Protection Authority regarding the Processing of your Personal Data by us or on our behalf. This does not affect your statutory rights. To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Privacy Notice, or about our Processing of your Personal Data, please use the contact details provided in Section (N) below. L. Cookies A cookie is a small file that is placed on your device when you visit a website (including our Sites). It records information about your device, your browser and, in some cases, your preferences and browsing habits. We may Process your Personal Data through cookie technology, in accordance with our Cookie Policy. For further information on how we use Cookies please see our Cookie Policy. M. Terms of Use All use of our Sites is subject to our Terms of Use. N. Contact details If you have any comments, questions or concerns about any of the information in this Privacy Notice, or any other issues relating to the Processing of Personal Data by Getac, please contact: Legal Affairs Center, 5F., Building A, No. 209, Sec. 1, Nangang Rd., Nangang Dist., Taipei City, 11568, Taiwan, R.O.C. Attn:Data Protection Manager Email: dpm.LAC@getac.com.tw Telephone: +886 (0)2 2785 7888 O. Data Protection Registration We are registered as a data controller with the UK Information Commissioner's Office and our data protection registration number is ZA467078. P. Complaints If you are a European Citizen and feel your rights have not been respected, or do not feel a situation was resolved satisfactorily, you have the right to raise a complaint with your local Supervisory Authority. The contacts details of the Supervisory Authorities with whom Getac has Data Protection registrations are: The UK Information Commissioner (United Kingdom). You can contact them as follows: Web: https://ico.org.uk/concerns/ Telephone: +44 (0)303 123 1113 In Writing: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Q. Definitions ‘Data Controller’ means the entity that decides how and why Personal Data is Processed. In many jurisdictions, the Controller has primary responsibility for complying with applicable data protection laws. ‘Data Protection Authority’ means an independent public authority that is legally tasked with overseeing compliance with applicable data protection laws. ‘Personal Data’ means information that is about any individual, or from which any individual is identifiable. Examples of Personal Data that we may Process are provided in Section (B) above. ‘Process’, ‘Processing’ or ‘Processed’ means anything that is done with any Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. ‘Data Controller’ means the entity that decides how and why Personal Data is Processed. In many jurisdictions, the Controller has primary responsibility for complying with applicable data protection laws. ‘Data Processor’ means any person or entity that Processes Personal Data on behalf of the Controller (other than employees of the Controller).

Not in the water sector? Let’s talk anyway

Getac supplies rugged mobile devices across all utilities so, even if our Gartner insight is not relevant to your business, it’s still worth a conversation. Why not arrange a no-obligation chat with one of our industry experts to understand better how Getac can support your business needs.

Consent to Marketing Communication

From time to time, Getac may wish to contact you by email to provide you with information about products and services that may be of interest to you. If you are happy to be contacted by Getac for these purposes, please click the check box above. Further information can be found in Getac's Privacy Policy.

By clicking the checkbox, you consent to Getac contacting you in accordance with the provisions of this notice. You can revoke your consent at any time, free of charge, by sending an email to globalmarketing@getac.com.

Privacy Notice

A. This Privacy Notice Getac Technology Corporation and its subsidiaries (Getac) is committed to safeguarding the privacy of personal and sensitive personal data and is bound to comply with the UK Data Protection Act 2018 and EU General Data Protection Regulation (GDPR), along with similar and applicable laws in other countries around the world. This Privacy Notice forms part of Getac’s obligation to be open and fair with all individuals whose personal and sensitive personal data Getac processes and to provide details around how it processes such personal data and what it does with it. Getac processes the personal data of its customers and partners such as names, contact details and email addresses, amongst other things. Processing of this data implies collecting, storing, using, disclosing or disposing of individuals’ personal data. Individuals’ of existing or prospective customers and partners who leverage Getac’s solutions and services, or use the Getac website, may be provided with further privacy notices which may be contained in a separate supplemental notice. These additional privacy notices shall supplement this Privacy Notice. This Privacy Notice relates to the processing of personal data by Getac. Unless otherwise stated, all references to “we” or “our” shall imply all Getac lines of business that process personal or sensitive personal data. This Privacy Notice is addressed to individuals outside our organisation with whom we interact, including consumers and visitors to our websites (together, “you”). Defined terms used in this Privacy Notice are explained in Section (Q) below. For the purposes of this Privacy Notice, Getac is the Data Controller. Contact details are provided in Section (N) below. This Privacy Notice may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of Personal Data, or changes in applicable law. We encourage you to read this Privacy Notice carefully, and to regularly check this page to review any changes we might make in accordance with the terms of this Privacy Notice. None of the lists, or examples provided in this Privacy Notice, are intended to be exhaustive or fully representative of every individual. Scope The scope of this Privacy Notice covers customers (existing and prospective) and partners (existing and prospective) personal data in respect of the following: Collecting Personal Data Processing Personal Data Using Personal Data Disclosing Personal Data International Data Transfers Data Accuracy Data Minimisation Retaining Personal Data Securing Personal Data Data Subject Rights Cookies Contact Details Complaints B. Collecting your Personal Data We may collect Personal Data about you, such as your name, address and contact details. Examples of sources from which we may collect Personal Data include the following: Personal Data you provide to us (e.g. where you contact us via email or telephone, or by any other means). Personal Data you provide to us in the ordinary course of our relationship with you (e.g., if you purchase a product or service from us). Personal Data that you manifestly choose to make public, including via social media where you choose to make your profile publicly visible. Personal Data that we receive from third parties (e.g., partners, credit reference agencies; law enforcement authorities; etc.). Personal Data that we obtain from you when you visit any Getac website (a “Site”) or use any features or resources available on or through a Site. When you visit a Site, your device and browser will automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to a Site and other technical communications information). We may also create Personal Data about you, such as records of your interactions with us, and details of your purchase history to cover: Personal details: given name(s); preferred name; gender; date of birth / age; nationality; and photograph. Contact details: shipping address; telephone number; email address; and social media profile details. Payment details: billing address; bank account number or credit card number; cardholder or accountholder name; card or account security details; card ‘valid from’ date; card expiry date. Views and opinions: any views and opinions that you choose to send to us, or publicly post about us on social media platforms. Processing your Personal Data C. Processing your Personal Data We may use the following as the Lawful basis for Processing your Personal Data: you have given us your prior express consent to the Processing which is only used in relation to Processing that is entirely voluntary; the Processing is necessary in connection with any contract that you may enter into with us; • the Processing is required by applicable law; or we have a legitimate interest in carrying out the Processing for the purpose of managing, operating or promoting our business, and if that legitimate interest is not overridden by your interests, fundamental rights, or freedoms. D. Using your Personal Data We may use your Personal Data for: Operating and managing our Sites: providing content to you; displaying advertising and other information to you; and communicating and interacting with you via our Sites. Provision of products and services to you: providing our Sites and other services to you; providing you with products that you have purchased; providing you with promotional items at your request; and communicating with you in relation to those products and services. Marketing communications: communicating with you via any means (including via email, telephone, text message, social media, post or in person) news items and other information in which you may be interested, subject to ensuring that such communications are provided to you in compliance with applicable law. Communications and IT operations: management of our communications systems; operation of IT security; and IT security audits. Health and safety: health and safety assessments and record keeping; and compliance with related legal obligations. Financial management: sales; finance; corporate audit; and vendor management. Surveys: engaging with you for the purposes of obtaining your views on our products and services. Improving our products and services: identifying issues with existing products and services; planning improvements to existing products and services; creating new products and services. E. Disclosing Personal Data We may disclose your Personal Data to other entities within the Getac group (including providing services to you and operating our Sites). In addition, we may disclose your Personal Data to: legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation; accountants, auditors, lawyers and other outside professional advisors to Getac, subject to binding contractual obligations of confidentiality; any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defence of legal rights; third party Processors (such as payment services providers; shipping companies; etc.), located anywhere in the world, subject to the requirements noted below in this Section (E); any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security;o binding contractual obligations of confidentiality; any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); and Third party provider of social media platforms that are available on our Sites using third party plugins or content (e.g., LinkedIn, YouTube and Facebook). Where we engage a third-party Processor to Process your Personal Data, the Processor will be subject to binding contractual obligations to: only Process the Personal Data in accordance with our prior written instructions; and use measures to protect the confidentiality and security of the Personal Data; together with any additional requirements under applicable law. F. International transfer of Personal Data Because of the international nature of our business, we may need to transfer your Personal Data within the Getac group, and to third parties as noted in Section (D) above, in connection with the purposes set out in this Privacy Notice. For this reason, we may transfer your Personal Data to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located. This includes transferring, processing and storing Personal Data outside of the European Economic Area (EEA). Where we transfer your Personal Data to other countries, we do so on the basis of Standard Contractual Clauses. You may request a copy of our Standard Contractual Clauses using the contact details provided in Section (N) below. As part of providing our services to You, we use third party data processors outside of the EEA as outlined below: Salesforce.com for customer, partner and contact management which is based in the USA. FedEx Corporation for equipment delivery and service support which is based in the USA. The Rocket Science Group (trading as Mailchimp) for marketing campaigns which is based in the USA. PayPal Inc. for payment of services which is based in the USA. Zift Solutions (formerly Relayware) for partner portal which is based in the USA. Amazon Web Services, Inc. for cloud service which is based in the USA. Microsoft Corporation (Microsoft Azure) for cloud service which is based in the USA. For further information on the third party data processors outside of the EEA and to obtain copies of our data protection agreement with them, please contact us by using the contact details provided in Section (N), below. G. Data Accuracy We take every reasonable step to ensure that: your Personal Data are accurate and kept up to date with changes that you notify us with; and we erase or rectify any Personal Data that you notify us is inaccurate. From time to time we may ask you to confirm the accuracy of your Personal Data. H. Data Minimisation We take every reasonable step to ensure that your Personal Data that we Process are limited to the Personal Data reasonably required in connection with the purposes set out in this Privacy Notice. I. Data Retention The criteria for determining the duration for which we will keep your Personal data are as follows: >. we will retain copies of your Personal Data in a form that permits identification only for as long as is necessary in connection with the purposes for which we use it; applicable law requires a longer retention period. In particular, we may retain your Personal Data for the duration of any period necessary to establish, exercise or defend any legal rights. J. Securing Personal Data Where Getac acts as the controller of Personal Data, it will ensure that necessary and adequate safeguards are in place to prevent unauthorised access, loss, misuse or alteration of your Personal Data. We store all personal information on secure servers with relevant access and firewall controls. Any Personal Data sent to us, either in writing or email, may be insecure in transit and we cannot guarantee its delivery. Passwords must be kept confidential and not disclosed to a third party. Getac does not ask you for your password. K. Data Subject Rights Subject to applicable law based upon your nationality (e.g. EU Citizen) and domicile, you may have a number of rights regarding the Processing of your Personal Data, including: the right to request access to, or copies of, your Personal Data that we Process or control; the right to request rectification of any inaccuracies in your Personal Data that we Process or control; erasure of your Personal Data that we Process or control; or restriction of Processing of your Personal Data that we Process or control; the right to object, on legitimate grounds, to the Processing of your Personal Data by us or on our behalf; the right to have your Personal Data that we Process or control transferred to another Controller, to the extent applicable; where we Process your Personal Data on the basis of your consent, the right to withdraw that consent; and the right to lodge complaints with a Data Protection Authority regarding the Processing of your Personal Data by us or on our behalf. This does not affect your statutory rights. To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Privacy Notice, or about our Processing of your Personal Data, please use the contact details provided in Section (N) below. L. Cookies A cookie is a small file that is placed on your device when you visit a website (including our Sites). It records information about your device, your browser and, in some cases, your preferences and browsing habits. We may Process your Personal Data through cookie technology, in accordance with our Cookie Policy. For further information on how we use Cookies please see our Cookie Policy. M. Terms of Use All use of our Sites is subject to our Terms of Use. N. Contact details If you have any comments, questions or concerns about any of the information in this Privacy Notice, or any other issues relating to the Processing of Personal Data by Getac, please contact: Legal Affairs Center, 5F., Building A, No. 209, Sec. 1, Nangang Rd., Nangang Dist., Taipei City, 11568, Taiwan, R.O.C. Attn:Data Protection Manager Email: dpm.LAC@getac.com.tw Telephone: +886 (0)2 2785 7888 O. Data Protection Registration We are registered as a data controller with the UK Information Commissioner's Office and our data protection registration number is ZA467078. P. Complaints If you are a European Citizen and feel your rights have not been respected, or do not feel a situation was resolved satisfactorily, you have the right to raise a complaint with your local Supervisory Authority. The contacts details of the Supervisory Authorities with whom Getac has Data Protection registrations are: The UK Information Commissioner (United Kingdom). You can contact them as follows: Web: https://ico.org.uk/concerns/ Telephone: +44 (0)303 123 1113 In Writing: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Q. Definitions ‘Data Controller’ means the entity that decides how and why Personal Data is Processed. In many jurisdictions, the Controller has primary responsibility for complying with applicable data protection laws. ‘Data Protection Authority’ means an independent public authority that is legally tasked with overseeing compliance with applicable data protection laws. ‘Personal Data’ means information that is about any individual, or from which any individual is identifiable. Examples of Personal Data that we may Process are provided in Section (B) above. ‘Process’, ‘Processing’ or ‘Processed’ means anything that is done with any Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. ‘Data Controller’ means the entity that decides how and why Personal Data is Processed. In many jurisdictions, the Controller has primary responsibility for complying with applicable data protection laws. ‘Data Processor’ means any person or entity that Processes Personal Data on behalf of the Controller (other than employees of the Controller).